Lost stars from play
I keep playing home story solitaire but the game will not keep my stars. I have lost about 5-6 . Is there any help from this?
Forum Discussion
Hello! On occasion we need to save our progress, log out of site and clear our browser Cache and Cookies. This can often fix issues with loading and progress not showing up.
Please give this a try and let us know how it goes!
First of all, how do you save your progress if the game keeps taking it away????? I've logged out, and thats when I lose my stars. No matter how many stars I have earned, when I log back in, I only have 1. How do I clear my browser Cache and Cookies please?
Hello! With this particular game progress can be automatically saved once we stop playing one level after another and exit the game. Additionally, by selecting the X button or select the "Give Up" button will automatically save the progress and take you to the home screen of the game.
Clearing your Cache and Cookies is imperative, it is called "tech hygiene". Clearing this data on a regular basis can not only improve the performance of your device and your browser, but it can also protect your privacy. For a more detailed explanation you can research online "why should i clear cookies and cache".
How to: Clearing your Browser Cache and Cookies | EA Forums - 10306079
If you need additional help on how to clear your Cache and Cookies, please provide the device and browser you are using, and we would be glad to help 😊
Hello.....It really doesn't matter what I do, my stars disappear when I leave the game. The game will usually leave me one, but it is so frustrating, because some of these levels are hard, and you work to pass them, and then "poof" your progress is gone! Makes me want to just quit playing, and this is my favorite game. I'm using an HP computer, with Firefox......can you help at all?
Thanks
Mardee
Were you able to clear your Cache and Cookies? If so, there may be various factors contributing to the issue of progress not being saved on an HP computer when using Firefox.
Browser Settings: Firefox might have settings that block cookies or local storage, which are often used by games to save progress. Check if cookies and local storage are enabled in the browser settings.
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Cache or Storage Limits: Firefox has limits on local storage and cache. If these limits are exceeded, the game might fail to save progress.Outdated Browser: Using an outdated version of Firefox might cause compatibility issues.
Browser Compatibility: While Firefox is a popular browser, it might be worth trying another browser to see if the issue persists (like Chrome or Edge).
Firewall or Security Settings: The computer's firewall or antivirus software might be blocking the game from properly syncing. Browser extensions could interfere with the game's ability to save data as well.
You can find a helpful article from Mozilla (Firefox) at this link > Manage local site storage settings | Firefox Help
They also offer a help section and a community forum where users can ask questions and find a step-by-step guide for troubleshooting. > All Products Community Forum | Mozilla Support
I believe that one of these troubleshooting methods will be effective 🙂 Please feel free to reach back out and let us know how it goes!
