Forum Discussion

JancyDreamerku's avatar
2 years ago

Merge Academy - Orbs not activating

I'm on the Library Level and completed the first orb, but as of the update the second orb will not activate no matter how many times I click on it  It will not show how many crystals are needed to clear the orb or allow me to do anything but continue the gameplay.   I have nearly 600 crystals, but I cannot progress to the next orb.

If I click on "Claim Rewards" in the play screen it just locks up the game completely. 

 

In addition, as other people mentioned, the energy will not regenerate unless I leave the game window open constantly.

2 Replies

  • @JancyDreamerku 

    Hello! I have a few suggestions, and yes, the game has been a bit glitchy lately.

    • Save and Exit the game. Logout of Pogo and clean your cache, cookies and history. Log back in and see if this helped.
    • If this does not work, I would check to see if your Graphics Driver needs to be updated. 
    • Check your system for all updates, often when it is trying to update it will stall other programs.
    • Instead of clicking on the Bubble, hit the Play Button

    Hopefully one of these steps can correct the issue.

    Take Care!

  • Can you tell if this was fixed for you? All I get out of EA and POGO is it was fixed. Not ye t it isn't for me. I tried everything. My spouse can play Merge Academy without issue. 

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