Forum Discussion

IcemanC23's avatar
IcemanC23
Seasoned Newcomer
6 months ago

Merge Academy - Support does nothing to refund lost coins/energy

I'm posting this message after several tries to get my Pogo gems refunded and being given the runaround by the Pogo and EA Games support team. Like a lot of people here, I purchased 50 gems worth of...
KyNCaptain's avatar
KyNCaptain
Rising Novice
6 months ago

I purchased 250 coins from Merge Academy, my Gem balance went down, by the correct purchased amount, but I did not receive the coins.  It is nearly impossible to contact Pogo. I did it before but can't figure out how to chat or open a case.

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