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lfjmstlw's avatar
lfjmstlw
Seasoned Newcomer
19 days ago

Merge Academy AGAIN took my gems & I got NOTHING -- Twice in 2 days.

In collecting what I would call timed gifts -- the trashcan one where you can choose to pay 10 gems to waive the hold  -- I did that 2 times in the last 2 days -- and used it to purchase merges -- an...
abbycattx's avatar
abbycattx
Hero
18 days ago

lfjmstlw 

Hello! Pogo Sconnie recently mentioned this in the March 2025 Pogo Insider Pogo Insider – 3/10    I want to assure you that the team is actively looking into the matter for us.

You can also report this issue to EA Help directly by creating a case using the link below. After clicking the link below, select Chat With Us and follow the steps. EA Help: I want to check my order status - Pogo

Hope this helps and Take Care 💮

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