2 years ago
Merge Academy: Not Letting me Claim Rewards
Particularly the fountain. It wants me to alternate between choosing coins and energy, but even then it glitches sometimes.
Mostly I want to choose energy and it pops up with, "Oops, purchase failed, try again!" or "Failure to save game blah."
Another thing is I bought something from the shop and it didn't save it, but took the gold.
Already tried it to claim the rewards on multiple devices and cleared out cache and cookies etc.
Hello @Avahria
Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?
- Try restarting your device and potential your internet equipment
- Clear your Web browser Cookies/Cache
- Check if your device has updates, as well as your web browser
- Try using your browser Incognito Mode... This may require you to manually sign in
- Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)
Thanks and have a Great Day!