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littlepeaks's avatar
littlepeaks
11 months ago

Ads not working

I have a free Pogo account, so I have to watch ads before I play games.  Starting late last week, Pogo got some new ads.  They are only 10 seconds long (in most cases).  The problem is, most of the time they load, but the ad video doesn't play.  If you click on the video, it goes to the advertiser's web site, but the ad still doesn't play.  I have to keep reloading the Pogo game until one of the normal ads (like Adobe or Disney) comes up.

Last Saturday, the same ad kept coming up, and I couldn't play any games at all.  Finally I deleted all the cookies for Pogo, and then the normal ads showed up (I had to log back in, because I deleted that cookie too).

Now occasionally these 10 second ads are starting showing up again.

Pogo needs to investigate this issue and maybe contact the advertiser to fix the videos.

9 Replies

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  • littlepeaks's avatar
    littlepeaks
    11 months ago

    No -- I don't think so.  The weird thing is that once in a while the ads play, but most of the time they don't.  It's only on the 10 second ads.  Anyway, I'll start using my laptop, and see if I have the same problem.  I'll also drag out an old Linux Mint laptop that I use for experimenting on, and see if that experiences the same issue (yes I can play Pogo games on it).

  • littlepeaks's avatar
    littlepeaks
    11 months ago

    I tried playing Quinn's Aquarium on my laptop running Linux Mint and Firefox.  This device has the bare minimum loaded.  The first ad was one of those ten-second ads, and it did not run.  I hit reload, and the ad that popped up was a Pogo ad, advertising the advantages of paying for an account, and that ran fine. 

    So I think the problem is on Pogo's end.  Is it possible that someone hacked your ads?

  • ae9980cdce65fcc's avatar
    ae9980cdce65fcc
    11 months ago
    @EA_Illium I am having the same issue. It started last week too. I do not have an ad blocker of any kind. It's very frustrating. I sure hope you can get it fixed soon.
  • littlepeaks's avatar
    littlepeaks
    11 months ago

    Hi all.  It looks like Pogo fixed the problem.  All ads are now working, including the 10 second ads.  Thanks. Pogo.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 months ago

    Hey @littlepeaks @ae9980cdce65fcce 

    I wanted to confirm if this is still happening for either of you.

    If so, Would it be possible to get the following information? 

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Screenshot of how the ad appears...

    Thanks!

     

     

  • littlepeaks's avatar
    littlepeaks
    9 months ago
    littlepeaks

    a moment ago
    Some ads are not working again. These are only 10 second ads. One about Obama's new house. Also another ad showing a hand-written letter about getting a divorce. Now there is a problem with some new Hulu ads. They play, but half way through there is a notification that you can skip the ad, but when you press the button, the ad disappears, but the game doesn't load, and that rotating circle keeps going. I am using a PC with Firefox and Windows 11. I also have laptop with Windows 10. And if you want me two, I have an old laptop that I put Linux Mint and Firefox on, just to do experiments with, but if you want me to try that one, I'll have to update the OS, since I haven't used it in a few months.
  • Player_4itc4pqw's avatar
    Player_4itc4pqw
    Newcomer
    3 months ago

    agreed not working same issue a photo of some type comes up but never opens

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