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grannymouse754's avatar
grannymouse754
Seasoned Newcomer
6 months ago

Merge Academy stuck

For 2 days now I have gone to merge academy and only get 2 clicks on the printing icon and then it goes to 19 min until next time and then i leave and come back the screen is back to where I started the previous time and I do the same thing and it does it again tried this all day and then again the same thing it is stuck nothing working

6 Replies

  • @grannymouse754 

    Hello! In Merge Academy, our generators can be used a limited number of times before they require regeneration. If you've only used a generator a handful of times with one game, the number of uses will carry over the next time you play the game. Please make sure before exiting the game click on the icon Save & Exit to ensure your progress is saved.

  • grannymouse754's avatar
    grannymouse754
    Seasoned Newcomer
    6 months ago

    no I guess i did not explain myself very good the game is stuck no matter what i merge together or move around when i close out and go back it is right back to the same screen i had before i did anything 

  • I'm ready to cancel my Pogo account.  I have spent a lot of  time and money playing Merge Academy, and now can't get it to load. I am able to access every other game on Pogo. I have found it extremely difficult to even find this place to make my issue known.

  • grannymouse754's avatar
    grannymouse754
    Seasoned Newcomer
    6 months ago

    It is still stuck going back to the same screen no mater what you do when you close out and open the game again it is right back to the orignal screen It has been like this for over a week can someone please look into it

  • abbycattx's avatar
    abbycattx
    Hero
    6 months ago

    @grannymouse754 @kimba_821zd 

    Hello! I took a moment to double-check the game before getting back to you and I was able to play, and save my progress.

    Would you mind taking a few moments to try these troubleshooting steps to see if this will help resolve the issue?

    • Update Your Graphics Driver: Troubleshooting graphics on PC An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not) 
    • Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.
    • High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. 
    • Try a Different Browser: If the problem persists, try using a different browser to see if the issue is browser-specific.
    • Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly. 

    Additionally checks and information: Pogo Troubleshooting Guide - Answer HQ

    Hope this helps and please feel free to lets us know how everything works out!

  • This Continues to be the problem I have updated all my drivers in my computer and it is still a problem the game is stuck in this pattern for well over a month i check every day and it is still doing the same thing STUCK!!! I have missed many challenges in this game can someone please HELP with this issue 

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