That particular issue resolved itself, no issue now other than the case from a MONTH ago EA Support has not contacted me with agreeable resolve (Case # 207282276)
Browser: Google Device: PC using Wifi/Bluetooth (I think it's Bluetooth) -- Please note the purchase was made on March 29th (Sat Mar 29 19:56:58 UTC 2025 per pogo receipt) -- I had 44 gems, I purchased 600 so I had a total of 644 gems. I then clicked to purchase a 325 gem Repair Bundle (for Solaitaire Home Story game) and it froze for a bit then when it became active again I had 319 gems left (total right before clicking to purchase was 644-325 (cost of repair bundle) = 319 remaining when everything was working again)
Community ManagerHi azrobin,
Thanks for the follow-up and sharing the answers to those questions in your reply. So we're working with Chrome, on PC, and most likely connected via Bluetooth, ok!
Bluetooth connections can sometimes be a bit unstable or interfere with background processes like timers, so if you're able to switch to a standard Wi-Fi or wired connection, it’s worth seeing if that makes any difference with the generator behavior in Merge Academy.
I also saw your note about a gem purchase and Repair Bundle in Solitaire Home Story. Since threads are best kept focused on one issue, we’ll keep this one centered on the Merge Academy timer problem. That said, I do want to make sure you’re pointed in the right direction for the gem concern. Because gems are considered premium content, and you're reporting what sounds like missing currency, that’s something EA Support would need to handle directly. You can reach them at using this link, and it helps to include:
That info should help them verify the purchase and take a closer look.
- EA_Lanna
