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abc1608508795's avatar
abc1608508795
Seasoned Novice
12 months ago

Merge not renewing energy

This just started two days ago playing Merge. I have been a Merge player for a while. Normally when my energy runs out I hit the "save and exit' button, it saves and then the next day, or 12 hours later, I come back and I have energy again. As of yesterday morning it has stopped renewing energy. Is there a way to fix this?

9 Replies

  • I noticed this morning that it wasn't renewng energy unless your in the game...waiting for an answer from tech


  • This has been going on for 3 days and have lost hundreds of energy credits.  Unfortunately, POGO won't give us extra whenever the game is fixed.  

  • abc1608508795's avatar
    abc1608508795
    Seasoned Novice
    12 months ago

    Well then I guess Im just going to stop playing it until its fixed.

  • Axs843Sxa8388's avatar
    Axs843Sxa8388
    Seasoned Newcomer
    12 months ago

    Please let us know what the solution is... I too am having this issue!

  • I also did not realize there was an issue and spent gems to buy energy and received nothing, but lost 100 gems!

  • abc1608508795's avatar
    abc1608508795
    Seasoned Novice
    12 months ago

    Im done with the game! Last night I had 87 energy points. Went to bed. Woke up and went to play the game..zero energy points. They disappeared overnight! Someone suggested contacting EA support direct but there is no way to do that.

  • abbycattx's avatar
    abbycattx
    Hero
    12 months ago

    @abc1608508795 

    How to use EA Help

    1. Go to the EA Help homepage
    2. Select Pogo 
    3. Select the See all help topics
    4. Select the option that fits your situation.
    5. You should be able to choose from Chat or Email instantly.

    Also, our EA Community Manager has developed a detailed guide for help, you can bookmark it for future reference.

    Click here to view the guide > Pogo Troubleshooting Guide

    I am a regular Pogo player and used the search engine at the top of the page to search questions and topics. Hope this helps too.

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