This just started two days ago playing Merge. I have been a Merge player for a while. Normally when my energy runs out I hit the "save and exit' button, it saves and then the next day, or 12 hours later, I come back and I have energy again. As of yesterday morning it has stopped renewing energy. Is there a way to fix this?
This has been going on for 3 days and have lost hundreds of energy credits. Unfortunately, POGO won't give us extra whenever the game is fixed.
Well then I guess Im just going to stop playing it until its fixed.
Please let us know what the solution is... I too am having this issue!
I also did not realize there was an issue and spent gems to buy energy and received nothing, but lost 100 gems!
Im done with the game! Last night I had 87 energy points. Went to bed. Woke up and went to play the game..zero energy points. They disappeared overnight! Someone suggested contacting EA support direct but there is no way to do that.
Also, our EA Community Manager has developed a detailed guide for help, you can bookmark it for future reference.
Click here to view the guide > Pogo Troubleshooting Guide
I am a regular Pogo player and used the search engine at the top of the page to search questions and topics. Hope this helps too.
Chat is just an AI. Its no help.
There are people who work in customer service, promise (i have talked to them).
