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Hey there, @cryceks. Thanks so much for the information.
While some of these points were already covered by you, please give our HTML5 troubleshooting a try to see if it improves game performance for you, and let me know how it goes.
Arrenai 🐱
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The games still are not loading. However, after a period of time without touching anything, the screen goes to "Still Playing? Press CONTINUE to prevent your game from ending due to inactivity." After I hit Continue, it froze, but when I pressed it again it says "uh oh! Something went wrong. Please try restarting your game". Pressing restart brings me back to the same thing. I do not have this issue in any other browser.
- EA_Arrenai6 years ago
EA Staff (Retired)
Hey there, @cryceks.
To help us track down what may be going on here, can you share your macOS System Report (as a PDF)? You can attach it to a reply, or private message me here on AHQ with it. It would help a lot in figuring out what is going on with Safari.
Arrenai 🐱
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- EA_Arrenai6 years ago
EA Staff (Retired)
Hey there, @cryceks. I'm just checking in. If you're still experiencing loading issues, were you able to get the System Report?
Arrenai 🐱
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