Forum Discussion

Happygranny75's avatar
Happygranny75
4 years ago
Solved

new computer

I got a new pc and was trying to get into POGO and was told I cannot use pogo on that computer since it does not have the drivers.....that is the most stupid thing I have ever heard, POGO is on the i...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @Happygranny75 

    Wanted to check if you are still having issues with getting into Pogo, as @Moogan1201 stated EA support does not charge for support assistance and we do not install items on your computer to play Pogo Games. 

    It sounds like you may have gotten a false message for a third-party support group that we do not support or partner with. 

    I will say if you got a new PC, you may have updates for Windows, device drivers, and your browser to function correctly (when trying to play Pogo games, which you can download for free) but if you are attempting to sign in the message you get should be something along the lines of:

    "The account credentials are invalid or have expired..."

    In which case you can try resetting your password or contacting an advisor HERE. (again free to contact advisor we will not require you to pay)

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hey @Happygranny75 

Wanted to check if you are still having issues with getting into Pogo, as @Moogan1201 stated EA support does not charge for support assistance and we do not install items on your computer to play Pogo Games. 

It sounds like you may have gotten a false message for a third-party support group that we do not support or partner with. 

I will say if you got a new PC, you may have updates for Windows, device drivers, and your browser to function correctly (when trying to play Pogo games, which you can download for free) but if you are attempting to sign in the message you get should be something along the lines of:

"The account credentials are invalid or have expired..."

In which case you can try resetting your password or contacting an advisor HERE. (again free to contact advisor we will not require you to pay)

Thanks!

Happygranny75's avatar
Happygranny75
4 years ago

I did get in going through Facebook.  The link on Google for Pogo is where I got that message.  I know it was a scam, they just wanted access to my pc plus money.  Thanks for help but I am now where I wanted to be.

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