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redruby111's avatar
4 years ago

Pay Day Free Cell

I have had this problem for almost two weeks. Pay Day Free Cell let's me play about 2 games then it starts going so slow to play cards or to finish the game. Jungle Gin and Poppit Bingo let's me start the games then it says lost connection and reconnect. I contacted EA they had me do several things. Most of them involve Origin. There is no origin anywhere on my anything they had me check. They told me it was a bug that they would refer on. They said they wouldn't get back with me when fixed. They said that I should report it here also. Hope this gets fixed soon. 

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @redruby111 To confirm can you try going through the following steps if you have not and let is know if you continue running into these issues?

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
    • Check your device meets the Requirements (<-- click here) to play POGO games   

     

  • I have done all those things. Played incongnito on Edge and Chrome didn't help. In fact Monopoly Sudoku was very slow. I have clean cache everytime it slows down. Works for a couple hands and goes right back to being slow. Every thing is up to date. I worked with Geek Squad so that isn't the problem. Thanks for your response. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @redruby111 Thanks for going through those steps, what device (OS) and browser (version) are you using to try and play?
  • This happens on Edge and Chrome. Both are up to date. I am playing a on desk top computer. 

  • I am on Windows 11. Was on Window 10 when this all started. Updated to 11 same problem. 

  • redruby111's avatar
    redruby111
    4 years ago

    It has been going on for over a month now. Clean everything. Plays fine for a couple of games. Then it is a slow go after. The scratch off cards take forever. When the game is finally over it takes forever for the little man in right corner to play his trumpet and the King to twirl that stick on his chin. It happens on Chrome and Edge. Both are up to date. 

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