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ajd0428's avatar
5 years ago
Solved

Peggle Blast freezing

Peggle Blast freezes after winning the round.  I was playing the Peggle Blast Family time event and had just won an event and the screen froze.  I have had this happen to me on a few occasions.  There is nothing that can be done but refresh the screen.  For this event I did not get credit for winning the game plus I was thrown back to level 1.  It is really frustrating to spend time trying to complete and event and then lose everything when you actually won.  I used 3 in-game power-ups to win the game and with no way of getting those back.

  • Hey there, @ajd0428.

    Let's give a few things a try here to see if it improves game performance for you.

    • To start, please try our HTML5 troubleshooting. These steps are built out specifically for freezing issues like the one you describe, and have helped many people.
    • If you're on Chrome or Edge browsers, please also check out the Update on HD Games Running Slow in Chrome and Edge to see if the issue applies to you, and the fixes associated with that issue.
    • If you try the troubleshooting and still are still having trouble with Peggle Blast, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱


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    Was your issue resolved by a great post? 🙌 Accept as Solution

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2 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @ajd0428.

    Let's give a few things a try here to see if it improves game performance for you.

    • To start, please try our HTML5 troubleshooting. These steps are built out specifically for freezing issues like the one you describe, and have helped many people.
    • If you're on Chrome or Edge browsers, please also check out the Update on HD Games Running Slow in Chrome and Edge to see if the issue applies to you, and the fixes associated with that issue.
    • If you try the troubleshooting and still are still having trouble with Peggle Blast, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • I have been working on level 184  and finally finished it ,twice and it froze both times and i was not given credit for either of the wins.

    I have tried compatibility with no issues and no other game has had the same problem .

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