Solitaire Home story

New user here. Mine hasn't worked since first use.

This is the second time I purchased the pass in solitare home story and can’t play it! Last time was in October I live chatted with someone and they told me they were aware of the problem and was working on it! Never got reimbursed for my gems and the game started working again so I let it go! Now the exact same thing is happening and I am not happy that’s 300 gems total I’m losing out on which I purchased with money and it is also the monthly game and it is part of an event that just ended that I couldn’t finish and it’s apart of the new event! It’s completely unacceptable that you cannot contact anyone to resolve these issues and very unprofessional! I’ve been a paying member for over 20 years and I’m about fed up!

I agree. I haven't been able to get the game to load in MONTHS. I've tried my tablet, my phone, my laptop, and my husband's desktop. I've tried every browser I can think of and many different internet connections. Nothing. I liked this game when I played it, which has only been twice since it was released. I also have many badges I would like to get in it but I can't get it to load! :-( I'm not the only one who can't get it to load at all, either. I've had my children, my husband, and my mom try to load this game. NONE of us can get it to load!!

Solitaire Home Story looks like it is programmed for elimination. They now require 11655 days more to get a spin; the same to get task rewards. Pretty sure I won't live long enough for that.

WHILE I'M PLAHING THE GAME, IT JUMPS TO RETTRY, OR RESTART OR QUIT. I LOSE MY PLACE AND LOSE THE ENERGY BARS. FIX THE PROBLEM AND AWARD ME EXTRA CHARGES.