Forum Discussion

Kdeorio55's avatar
Kdeorio55
4 years ago
Solved

Pogo Canasta Problems

I play Pogo Canasta daily.  This morning, I started playing a game and in the first 5 minutes, my game freezes up and I have to refresh.  After I refresh it works about another minute or two, then it...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @Kdeorio55 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)  
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

dollyg38playpo's avatar
dollyg38playpo
Seasoned Newcomer
4 years ago

I have tried to play canasta for 2 days now and it won't go past 80% so it won't load

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @Kdeorio55 

  

Can you try going through the following steps and let us know if you continue running into issues after? 

   

  • Restart your device and modem/router then try to load your game    
  • Clear your Cache/Cookies (<-- link)  
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
  • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)  
  • Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

   

Thanks!   

  • dressrdr2021's avatar
    dressrdr2021
    New Rookie
    3 years ago

    POGO CANASTA IS A RIGGED GAME - I HAVE NOT WON A GAME NOW IN 2 WEEKS AND I PLAY EVERY DAY - THE HIGH RANKING PLAYERS ARE EXTREMELY AGGRESSIVE, START THE GAME AND JUST CLEAR THE TABLE WITHOUT ME EVEN GETTING A CHANCE - IT IS SO OBVIOUS THEY ARE USING A CHEAT PROGRAM --- THIS IS SO OUT OF HAND - MAKES ME HATE THIS DAMN GAME - SO UNFAIR

    • abc2012547322's avatar
      abc2012547322
      2 years ago

      I completely agree I have been having the same problem. My rating is now 900 again.

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