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Kdeorio55's avatar
4 years ago
Solved

Pogo Canasta Problems

I play Pogo Canasta daily.  This morning, I started playing a game and in the first 5 minutes, my game freezes up and I have to refresh.  After I refresh it works about another minute or two, then it...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @Kdeorio55 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)  
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

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