Pogo Daily Sudoku - Not getting credit / game freezing
Not getting credit and the game keeps freezing up on Pogo Daily Sudoku.
[CM edit - Updated title for clarity]
Forum Discussion
14 Replies
EA_ArrenaiEA Staff (Retired)
Hey there, @jitteryLinda834. I apologize for the wait.
When you state you are not getting credit, is it for a specific badge or challenge? I'd love to look into this further for you.
As for the game freezing, please give our HTML5 troubleshooting a try and let me know how it goes for you.
Arrenai 🐱
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- EA_Arrenai
Hey there, @jitteryLinda834. I'm just checking in.
Did you have a chance to try the troubleshooting? Additionally, which challenge are you having trouble with getting credit towards?
Arrenai 🐱
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Pogo Daily Suduko keeps freezing. It hasn't been doing that but then all of a sudden today it started freezing. When I get off the computer and go back into the game it brings me back to finish the puzzle it originally freezed up on and then when you complete it and hit continue it freezes again and it won't move to the calendar or anything else. It won't go back to calendar so i can go to the next puzzle to do.
No matter what I do - it won't stop bringing me back to the same puzzle to complete which is like a few steps and i'm done and then it counts your points and gives me three stars but hitting continue is when it freezes up. It won't even let me X out of that box to go back to the calendar.
I even updated my operating system which is Chrome. The game was fine every day until I started playing the August 20th 2020 puzzle. Once I complete the puzzle the box comes up showing how many points I got and how many stars I got but when the button shows up to hit Continue - I click on that and it turns a neon green shaded color and it freezes. I get out of the game and go back in and it goes back to the same puzzle I just completed that got frozen and I complete it again and instead of trying to hit continue I tried hitting the X button on the box to go back to the calendar but it won't even let you click the X button.
Trying to reach out to Pogo is ridiculous as they don't respond and they don't fix the issues. It doesn't matter how many times you try.
Another thing is that if you aren't a Pogo Member - it won't let you make the screen big which is stupid because that should have nothing to do with being a member or not. Being able to make your screen big doesn't have anything to do with membership so that is something dumb that Pogo is doing.
Pogo is getting rid of Flash games, Java games, the popular games etc so what does that leave and why should we pay 40 bucks a month to have so much less than before.
The Pogo system is getting so much worse than it used to be !!!!!
- @Bobbie2577 , Are you only having problem with one game freezing or only HD games freezing? Or does the game freeze affect multiple games, both Flash and HTML5? One thing you might do if you haven't yet is to clear the cache (memory) of your browser. You may already know that when one's browser cache becomes full, the games don't function properly and game freeze is a common symptom of a cache that is filling up. It needs to be cleared to allow new info to be stored by the browser. If you need instructions how to clear the cache of your browser, read the info from the link below when gives guidance for the major browsers.
https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015 - EA_Arrenai
Hey there, @Bobbie2577. I'm sorry to hear that.
To get started in figuring out what's going on, have you tried the HTML5 troubleshooting linked earlier in the thread?
Arrenai 🐱
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I have updated my operating system, I have cleared the cache etc yet it still keeps freezing on the same puzzle. It brings me back to the puzzle I completed this morning and has me complete the last few numbers on it. When I hit continue it turns a neon green color and freezes. It is apparent other people are having the same issue on the same day puzzle so it is obvious that it is a game issue.
Please fix. I have completed every day puzzles until today's puzzle - the 20th of August. That is when the problem started - just like with everyone else.
- EA_Arrenai
Hey there, @Bobbie2577.
When it freezes on the 8/20 puzzle, which difficulty level are you stuck on? I'd like to take a look to see if I'm able to reproduce it on this end.
Arrenai 🐱
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- EA_Arrenai
Hey there, @Bobbie2577. I'm just checking in. What difficulty level were you playing when the game froze up on the 20th? It would help a lot in narrowing down the situation.
Arrenai 🐱
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not getting credit in pogo daily sudoku and other games
