pogo gems
i bought some games last night...i agreed of course to the cost but it took double the gems as i am missing 1000 gems....i tried getting thru to the online chat but that doesn't work..can someone pl...
Forum Discussion
yes i saw where i bought them but they did not all register
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @armywife7493.
If something is off between your bank statements and the Gem transaction record, please reach out to EA Help and they can take a look at the transaction history on EA's side.
To contact EA Help:
- Go to https://help.ea.com
- Click "Contact Us"
- Select Pogo from the game list
- Select PC or Mac
- Select Missing content > Had content and lost it
- Click Select contact option
If you would prefer to reach out on social media instead:
- You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
- You can send a Direct Message on Twitter here: https://twitter.com/eahelp
Arrenai 🐱
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- EA_Arrenai
Hey there, @armywife7493. I'm just checking in. Have you had a chance to reach out to EA Help?
Arrenai 🐱
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- @EA_Arrenai i have sent a couple messages but so far no response
- EA_Arrenai
Hey there, @armywife7493.
I'm not seeing any EA Help active cases for your account at the moment. Did you try reaching out on EA Help's site or social media?
Arrenai 🐱
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