Pogo Slots - Missing Coins
when I closed and came back on it was fine but I had lost over 10,000 coins I went back from 26,000+ to 6,000+ can I get my coins restored?
[CM Edit - Updated title after breaking off the post in...
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EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @playerEmma719.
As your post was a different issue to the rest of the thread, I broke off your post into a new thread to be worked out.
Do you remember the approximate date and time you experienced this issue?
Please note that AHQ cannot restore coins for Pogo Slots, however I can send information over to the Pogo team for them to investigate if there's a bug on the backend.
Arrenai 🐱
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Thank you it was Sat. or Sun I had it in auto spin and did not notice right away . The reels was stopping every time on the same spots it went on for a while and I did not know how to fix so I went off and came back on it was fine. but I was down 20,000+ coins. went from 26,000+ back to 6,000+ It is working fine now but hope it doesnt happen again. I love your games especially majonges and Quins Ac.
- EA_Arrenai
Hey there, @playerEmma719.
The game does stop every 20 spins with a status screen that says how much you have won. It looks like this was lost through normal gameplay and you had multiple opportunities to not continue with those automatic stops.
I know you mentioned it's working fine now, but if you do run into it landing on the same reels, can you try the HTML5 troubleshooting? This will ensure there's no old or outdated data that may be keeping things from updating. If you're not sure how to stop the auto-spin, the automatic stop would be a good time to halt, and then run the troubleshooting.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
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