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5 years ago
You say you are currently working on a fix ? Some of these complaints date back 4 months. For customers that have paid accounts, why not give them back some money ? I guarantee if EA had some skin in the game it wouldn't take 4 months to correct an issue. Let's say that for every month that you drag your feet on an issue, in return your paying customers get a free month or two. I think that this would provide the incentive to care about your customer's complaints.
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