Re: Cookie Connect - unable to advance past level 60
Did you ever get a resolution to this? I'm trying to get my birthday badge #16 and levels 61-69 all say 70 and won't let me play.
Forum Discussion
10 Replies
nope... no resolution because mine is that way too
- @HeavenlyTeddy Unfortunately, until EA decides to look into this issue, there is nothing we, as player, can do about it... It is a shame that it stops at level 60 and does not let your advance...
- @LilahRosie Unfortunately, until EA decides to look into this issue, there is nothing we, as player, can do about it... I stop at level 70, I'm guessing you do too?
Levels 61 through 69 are all just saying 70
- @LilahRosie That's my issue too... Unfortunately, until EA decides to look into this issue, there is nothing we, as players, can do about it...
I have the same problem. Did anyone get this fixed?
It's still an unresolved issue, Unfortunately... We pay for membership but the issues go unresolved....yet they have no qualms about asking for additional $ for so many other things we should get as a part of our membership. *sigh*
EA_IlliumEA Staff (Retired)
Hi @Loreli59 @pebb70733 @LilahRosie
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
- Try another Browser (Chrome, Edge, Safari)
- Check your device meets the Requirements (<-- click here) to play POGO games
If you continue to run into issues Please Let us Know:
- Screename:
- Device Make/Model:
- Which Web Browser (and Version) is being used:
- Are you getting an Error Message? (If so what is it)
Thanks!
Unfortunately this issue has been pervasive and has been there for several months now. This seems like a vanilla type of suggested "fix". Have your technical team looked into this? I am not the only one with this issue. I am attaching yet another screen shot. I did this previously to no avail.
My screen name is Loreli59 and I have been a pogo member for a very, very long time. I've done all the things below, countless time, and have used both Edge (which had no cookies stored because I had never used it for Pogo before) and Chrome, which is my preferred browser.
having same issue pogo, its on your end
