EA Staff (Retired)Re: [Resovled] Pogo Daily Sudoku - Calendar Overlay Game Screen
Hey Pogo Players!
We've seen reports of players having an overlay issue with Daily Sudoku, based on an investigation it seems connected to slow running machines. We have further information below.
Hello Pogo Daily Sudoku players,
We've seen and confirmed an issue with some players on slow machines, machines with taxed resources or with slow network connections. The issue displays as a screen overlay when quickly choosing your difficulty level (Beginner, etc) on these slower machines before the game can finish loading in the background.
Work around/fix: Reload your page and wait 5 -10 seconds to allow your game to load properly in the background.
There should be a 'background flicker' to let you know the loading has finished if you want a definitive confirmation.
Here's the way to see if your machine is struggling to load the game:
1. Load Pogo Daily Sudoku
2. Upon finishing loading difficulty selection screen, there is a brief flicker in the background
3. IF you select a difficulty level BEFORE the "flicker", you may see the overlay issue, as seen below
Because this is a network/machine performance, we'll be monitoring the issue, but won't be able to resolve it for players currently. We'll update status here as they come.
Thank you Pogo Sudoku Players!
-Spike
