Forum Discussion

Re: Snowbird Solitaire

I have done all the trouble shooting you have advised and it still is doing it choppy and slow and also Merge is not downloading and neither is the jigsaw hunter game

1 Reply

  • abbycattx's avatar
    abbycattx
    Hero+
    12 months ago

    @9d4csrqx4iei 

    Thank you for checking those steps, I know it's a lot of work, I do this weekly myself to keep my devices up to date. 

    The troubleshooting steps given are common suggestions given on a gaming site to help mainly with memory, graphics, browser issues and updates. If these steps did not resolve the problem, there could be something else causing your device to act this way. 

    Unfortunately, there are only troubleshooting steps that can be given on this platform, any removing or deleting of your computer's programs to check for fixes is not advisable.

    If you would like to talk to EA Help and create a case about this issue, you can start one here: I need help loading my game - Pogo

    Click on CHAT WITH US and follow the steps.

    For further help on your issue, you can:

    • Visit the manufactures website who made your computer/device, normally they have a help area or community forums like this where they will have more in-depth checks you can do.
    • Internet search on this problem "online game is choppy and slow", they have articles and videos for just about everything and maybe other suggestions than what can be given here. There is a lot of free information online.
    • Talk to a trusted person who can look at your device to help find a resolution.

    Hope everything works out for you & Take Care!

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