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raeoffnsunshine's avatar
raeoffnsunshine
Rising Newcomer
6 years ago

Re: solitaire blitz not working

I've had an issue with this game from the start. I have done the compatibility scans multiple times and my results say "Java and Flash not installed / disabled" - everything else is fine. Yes I've reinstalled them and still nothing. I have tried another browser, firefox, and couldn't get pass the main solitaire blitz screen and kept getting a message saying "a web page is slowing you down (nothing else was open) what do you want to do?"... I play all games on chrome, this allows me to get to where they want me to replay a level to continue mission and that's when it all stops. I have even cleared my cache and still nothing at all. I have to press the "home button" to exit the game ........ I have contacted EA Help on twitter and they asked me to contribute my issues here so they can gather all info in one spot. 

3 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @lilthunder18.

    Can you post your results of the Compatibility Tool here? Fortunately, you don't have to worry about the Java or Flash errors as that game doesn't use either technology, but things like your browser version, how much RAM you have, and what version of Windows or macOS you're running can affect loading. I'll be happy to take a look.

    Arrenai 🐱

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  • moonmajicked's avatar
    moonmajicked
    6 years ago

    Im having the same problem.  Solitaire blitz is boggy, slow to load but finally gets the first screen loaded (aka "lets dive").  then the second screen loads - with the island map - and I can click on "cast off" yellow button, and then "welcome to smugglers cove" splash banner loads.  and then it sticks.  the screen displays quest completed, and green new quest button.  but nothing responds to a click at all.  the only thing on the entire screen that I can click on that is actionable is the home button to quit the game. 

    its been this way for me for at least 3 weeks.  i wait patiently, walk away from PC, come back and its still stuck. nothing ever loads.  tried in Chrome, with cache cleared.  also tried in firefox, cache cleared. reboot.  different PC.  no luck.

    am running 8G of RAM, win 10.   

    compatibility scan shows no related problems as far as i can tell.  results posted below.

    Compatibility Scan

    2 problems found on your computer.

     

     Browser No problem found! 
     Java Not installed / disabled More Info
     Operating System No problem found! 
     Flash Not installed / disabled More Info
     Resolution No problem found! 
     
    Webgl1 supported True
    Webgl2 supported True
    Java Versions installed False
    Operating System Windows 10
    Flash version 0.0.0
    Resolution 1600 x 900
    Browser Chrome 80.0.3987.87
    Cookies Enabled True
    Do Not Track True
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @moonmajicked.

    The Compatibility Scan helps a lot. I'll go ahead and send that over to the team. In the meantime, there is one thing that I'd like to see if it improves loading for you.

    Your scan shows that your Do Not Track is set True. As Pogo relies on cookies to share information from our servers with your browser, that setting can cause some issues with loading or progress. Could you try turning off Do Not Track to see if it improves gameplay?

    How to Disable 'Do Not Track'

    Please let me know how it goes for you.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

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