Re: unable to sign in

Thanks for the update @leogirl1950.

This doesn't sound likely to be related to an ad or pop-up blocker especially after trying through incognito mode, but it may be worth checking to be sure you don't have ad/pop-up blockers in your browser settings that could be interfering here.

Aside from that the next thing to try would be a full clean boot of your system, just to help ensure this isn't due to another program conflicting and causing some trouble in this case. 

@EA_Mako I did make sure the pop-up blocker was unchecked. the ads were still blocked. I'm not so sure if I would know what I was doing for a clean boot of my system.. I would not feel comfortable doing that.