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lpisme49FS's avatar
3 years ago
Solved

scrabble board is black

my scrabble board is black

  • Hi @lpisme49FS 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

22 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Pogo community, 

    If you are still running into issues with Scrabble not loading correctly please let us know the following:

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • When did this first start?
    • Do you get an error message at all?
    • Screenshot of how your game appears...
    • Please share a DxDiag file if possible

    Thanks!

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