Solitaire Home Story Lost Stars that I had
Stars that I had previously earned in Solitaire Home Story has now disappeared. I have been trying to find help for this ffor more than an hour, but it is nearly impossible to get any help. The clo...
Forum Discussion
For the past few days every time I come back to a session. My stars from me previous session have disappeared. The game itself maintains the spot where I left off. But this frustrating as the story cannot progress.
Hi Mark,
It sounds like you’re experiencing an issue with your game progress not saving correctly, specifically with your stars disappearing. This is a known issue that can sometimes occur due to a temporary glitch or a problem with the game’s sync to the server. A possible solution would be to clear your game’s cache and ensure your device's software is up to date. If the problem persists, try reinstalling the game after backing up your progress through the game’s settings or linked account. If none of these solutions work, I recommend reaching out to the game's support team for further assistance.
Hope this helps 😉
@johnwatsonnnn11 (from page 4)
Hello johnwatsonnnn11 🙂 You are from the EA games side
(i recognized your suggestion as a fix for those games)
Just an FYI - We do not manually downland games on the Pogo platform. So, there is no way for us to install or reinstall a game.
There unfortunately is not a support team or volunteers helping for a particular game in our community right now, that would be very, very cool though. We have 63 games on the site - So, we pretty much randomly help each other, its hit or miss.
Home Story has been deemed as "Actively Under Investigation" by the Pogo Community Manager. See service announcement here > Solitaire Home Story Stars
I just wanted to clarify so if Mark or any other player that may read this doesn't try to look for the Home Solitaire Story file on their device for a fix.
Thank you for trying to help. The clearing cache and checking for updates is spot on and always a good idea no matter what.
Take Care, johnwatsonnnn11
