solitaire home story

Solitaire Home Story I've played a lot and thought I was doing well until I started noticing things weren't right with my game. Yes, I always clean cache before starting playing everyday. Foe some reason I for the life of me can't save "energy" or "lives" whichever is correct.  I've actually enjoyed the game for the most part although it can be rather pricey if you don't pay attention to every move you ,make  so I'm careful. With all that said why can so many members save and collect energy/ lives but I can't. I even tried just going in twice a day for the gifts and spins and left the coins alone not using them thinking that might be how they're saving them up. A few days I used one energy/life but no matter what I leave the room with my number is always at 5 when I come back to the game. One more thing I'm at around level 750 so I've made a lot of progress almost half way through why does  my coin count go down. I knew I had thought so before so yesterday I started writing the numbers down when I was exiting the game. sure enough I noticed it went down approximately 50-60 coins per game this set or  5 games each.

We pay for our membership, There's no true way to get help on the site through EA help anymore or in the forums. If there is anyone who has a clue as to ANYTHING that might help it would be greatly appreciated. This same game is available free online elsewhere maybe we should all go there?