Forum Discussion

MuzicalFairie's avatar
MuzicalFairie
Seasoned Newcomer
2 months ago
Solved

Solitaire Home Story

Solitaire Home Story has been having a lot of issues lately. If you try to change your decor in some areas, it freezes up. When you do your chores, some of the items don't change appearance. Now the ...
  • abbycattx's avatar
    abbycattx
    2 months ago

    The team has been informed of this issue, and we thank you for your patience while they investigate this matter.

    We will provide any updates as soon as they become available. Thank you to all those for bringing this issue to our attention. Your feedback is incredibly valuable and helps make our site better for everyone! 

    Additional posting on this issue: Solitaire Home Story Frozen on Valentines | EA Forums - 11866539

    Final Update:

    Games Forums Home | Service Update - Solitaire Home Story

    "We’d like to provide an update. As you may know, the Season Pass is no longer available, and you should be able to enjoy Solitaire Home Story without issues. No Season Pass was scheduled for yesterday. If you purchased the Season Pass, your gems will be refunded. We’re currently collecting data to resolve this, and we’ll update this thread once refunds are processed. We apologize for any inconvenience this may have caused."

    sconnie

     

abbycattx's avatar
abbycattx
Hero
2 months ago

The team has been informed of this issue, and we thank you for your patience while they investigate this matter.

We will provide any updates as soon as they become available. Thank you to all those for bringing this issue to our attention. Your feedback is incredibly valuable and helps make our site better for everyone! 

Additional posting on this issue: Solitaire Home Story Frozen on Valentines | EA Forums - 11866539

Final Update:

Games Forums Home | Service Update - Solitaire Home Story

"We’d like to provide an update. As you may know, the Season Pass is no longer available, and you should be able to enjoy Solitaire Home Story without issues. No Season Pass was scheduled for yesterday. If you purchased the Season Pass, your gems will be refunded. We’re currently collecting data to resolve this, and we’ll update this thread once refunds are processed. We apologize for any inconvenience this may have caused."

sconnie

 

  • MuzicalFairie's avatar
    MuzicalFairie
    Seasoned Newcomer
    2 months ago

    Thank you for that, but what about the gems that I spent on the season pass? Will that still apply or be reimbursed?

    • abbycattx's avatar
      abbycattx
      Hero
      2 months ago

      Hello! According to Pogo Sconnie posting "We’re currently collecting data to resolve this, and we’ll update this thread once refunds are processed".

      We are currently requested to monitor his postings for additional information and updates.

  • achexcQM2GvL's avatar
    achexcQM2GvL
    Rising Traveler
    2 months ago

    I never got a refund for the gems that I spent on the valentines pass 

  • badger2397's avatar
    badger2397
    Newcomer
    29 days ago

    I have yet to get my 150 gems back I spent on Solitaire Home Story for a season pass that doesn't exist. You make it so difficult to find help. When are you going to give back my gems? I did after all pay good money for them and got less than nothing. 

     

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