solitaire home story

I have the same issue when I play the game and then it goes to the next game and it doesn't show anything but a white screen. I also have issues with Trizzle it won't stack the dolls together unless I go to the settings which is totally ridiculous. And I have been a Pogo member since the beginning and have never had any issues until recently.

Hi AbC1978a4480618​,

I'm sorry to hear you're running into freezing issues. Could you pop the answers to the questions below into your reply, please? 

• What device are you playing Solitaire Home Story on?
• What browser are you using?
• Are you seeing an error message? If so, a screenshot would be super helpful to get a better visual of what’s going on.

I'll do my best to share recommendations, and your answers will help me better understand things. 

- EA_Lanna

Hi purposeeI587​,

Thanks for letting us know you're also experiencing some freezing issues with Solitaire Home Story. Could you also pop the answers to the following in your reply?

• What device are you playing Solitaire Home Story on?
• What browser are you using?
• Could you share a screenshot if you are seeing an error message?

Thanks,

- EA_Lanna

Just quickly, I've also been running into loading issues with this game. Playing on a Samsung tablet using Google Chrome.  Have cleared cache, and made sure browser is updated.  Running into the "aw, snap" error.  When I go through all the troubleshooter tips, blames it on the site...thoughts?

I am only 75% of the way through the 3rd event/chapter but it won't let me continue and I'm stuck doing games for coins. When can I finish it and hopefully move onto the 4th one because I can't move forward until I finish this one. It says I'm all caught up and more chapters added soon. When will this be because it is really frustrating not being able to finish it

Hi sduin​, 

Thanks so much for sharing your device type, browser, and the exact error message you're getting! It gives me a clearer picture of what might be going on for you.

The "aw, snap" error usually means the browser (like Chrome) had trouble loading the page, most often due to a memory issue on the device. But there are a few common reasons this can happen on a tablet, and there are some simple fixes that often do the trick. I've popped them below:

• Free up some memory: Having several apps or browser tabs open can slow things down or overload the system, especially on a tablet. Try closing any apps you're not actively using, and shut down extra browser tabs too.
• Restart your tablet: A quick restart clears out temporary files and resets memory, which often helps pages load better right away.
• Check for updates: Start by opening the Play Store and checking for updates to Chrome. Then, search for Android System WebView and update that too.
  • Android System WebView is already built into your tablet, so you don’t need to install it. It’s a behind-the-scenes tool that helps apps like Chrome display web pages properly. It just needs the occasional update like any other app.

If the error keeps cropping up, we can try clearing some browser storage and testing things out in a different browser (like Samsung Internet) to see if that works better for you.

Let me know how you get on with those steps.

- EA_Lanna

Hi catz2271​, 

Could you share the answers to these questions in your reply, please? It'll help me get a better picture of what might be happening there:

• Does this happen at the same part for you each time?
• What device are you playing Solitaire Home Story on?
• What browser are you using?
• Could you share a screenshot if you are seeing an error message?

- EA_Lanna

It happens when it loads to play the game. Part of the problem is it takes forever to load and then the game doesn't even show up it is a black screen. I feel there are too many graphics.

Google Chrome is what I am playing all POGO games on.

Here is screen shot.

Thanks catz2271​ for responding to me and confirming the issue has since been fixed. I'll close out this thread here as a result.