Forum Discussion

New Novice

2 months ago

Solved

Matching Moments loops

I have infinity lives for 20 minutes after a few losses it now loops me to infinity, choose a booster and then back to the infinity popup. I can't play the game. Its frustrating when you pay for a site and the games don't work.

bug

EA_Lanna
2 months ago
Hey waxmoondeb,

Please take a moment to go through the troubleshooting steps I've provided below. They can help things sync back up and may rule out some potential causes:

Clear your Cache/Cookies

Check your Device or updates, check for Browser Updates

Test it out from a different browser. If you’re on Chrome, try Firefox instead (or vice versa).

Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.

If you continue experiencing this issue after trying those steps, please let me know what device you're using to play the game. It'd be great to know the web browser too, as well as your screen name, and any error messages you might be encountering.

Thanks for your patience.

- EA_Lanna

4 Replies

Replies have been turned off for this discussion

1ProudMarineMom
Seasoned Newcomer
2 months ago
I had 36 infinity lives & can't play. What's wrong
waxmoondeb
Rising Novice
2 months ago
I have the same issues with Matching Moments..... I have Infinity Lives for 5 minutes, and IT WON'T LET ME PLAY! This happens EVERY time I am awarded Infinite Lives (see screen shot attached). MANY GAMES seem to be having "Glitch" Issues. Please help. Waxmoon
EA_Lanna
Community Manager
2 months ago
Hey waxmoondeb,

Please take a moment to go through the troubleshooting steps I've provided below. They can help things sync back up and may rule out some potential causes:

Clear your Cache/Cookies

Check your Device or updates, check for Browser Updates

Test it out from a different browser. If you’re on Chrome, try Firefox instead (or vice versa).

Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.

If you continue experiencing this issue after trying those steps, please let me know what device you're using to play the game. It'd be great to know the web browser too, as well as your screen name, and any error messages you might be encountering.

Thanks for your patience.

- EA_Lanna
EA_Lanna
Community Manager
1 month ago
It looks like things have gone quiet here, so I'll close this thread for now. I hope the advice shared was helpful and that your issue is resolved. If you run into this again or have new questions, please feel free to start a new thread.