solitare home has froze up
solitare home story is frozen from me doing anything, I just bought the 150 diamond package and pick up the awards. Played it 1 time and it locked up with just the blue lines swirlling around. I have...
Forum Discussion
I am trying to play Solitaire Home Story for the Jam-Packed Bingos. I have to say I hate this game. Anyway, I purchased the Easter bundle and now my screen is frozen. There is a burst of color swirling around the screen, centered on the stairs, and it says 'Tap to Continue'. Doesn't matter where I tap, the screen is frozen. I spent 150 gems for the extra specialty cards to try and finish this badge and can't do anything. What do I need to do?
EA_IlliumEA Staff (Retired)
Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?
- Try restarting your device and potential your internet equipment
- Clear your Web browser Cookies/Cache
- Check if your device has updates, as well as your web browser
- Try using your browser Incognito Mode... This may require you to manually sign in
- Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)
Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?
- Screenname:
- What Device are you using?
- Which web browser do you play on?
- Do you get an error message at all?
- Screenshot of how your game appears...
Thanks and have a Great Day!
DragonTimes; Dell Inspiron 5758. I usually use Chrome, have also tried Edge. Tried restarting and clearing the cache. Nothing works.
WHEN IS THIS GAME GOING TO BE FIXED??? IT'S BEEN WEEKS AND I CAN'T PLAY. I HAVE TRIED MULTIPLE BROWSERS AND DIFFERENT COMPUTERS, RAN THROUGH ALL THE 'FIXES'. I'M MISSING OUT ON PLAYING THE CURRENT BADGE EVENTS BECAUSE YOU WON'T FIX IT! ALSO, NEVER RECEIVED A REFUND OF THE GEMS FOR PURCHASING THE EASTER EGG BUNDLE. EITHER FIX YOUR BROKEN GAME OR GIVE ME CREDIT FOR THE BADGES SO I CAN COMPLETE THE REST OF THE CHALLENGES. I HAVE BEEN A MEMBER OF POGO FOR 13 YEARS AND AM CONSIDERING CANCELLING MY SUBSCRIPTION. THIS IS RIDICULOUS.
