Forum Discussion
EA_Illium
EA Staff (Retired)
4 years ago
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)
- Check your device meets the Requirements (<-- click here) to play POGO games
If you continue to run into issues Please Let us Know:
- What device and browser are you using (Version if possible)
- A Screenshot or video clip (Using Windows Game Bar, Using Screen to Gif)
- A DxDiag(PC) / System Info (Mac) of your device and we can share this with the team.
Thanks!
mhb5150
4 years agoNew Novice
@EA_Illium Did all of the steps you suggested but still stalls after I click to purchase the upgrade.
- 4 years ago
Same thing for me for 4 days now....
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