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abccL2Q4R7d4be's avatar
abccL2Q4R7d4be
4 years ago
Solved

Sweet Tooth Town freezing mid game

Sweet Tooth Town is freezing mid-game so often that it is unplayable. I can't complete a single game without freezing and having to leave and restart. This has happened in both Chrome and Edge. 
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @abccL2Q4R7d4be,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

punjab305's avatar
punjab305
4 years ago
@EA_Illium I've played other games with no problem! Sweet tooth freezes at level 6! this is a brand new PC. Very frustrating!!
quibblerscribe's avatar
quibblerscribe
4 years ago

I'm freezing at level 6 on Chrome. I was doing well the very first time I tried the level, but now every time I start over its just frozen. It's weird because the graphics that make the Cookie character move are all working, but nothing I do with my cursor does anything. It's as if i'm not there. But I am! 

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