Hello,My Trizzle game has been extremely slow. I use Chrome, have 16GB of RAM, all other tabs are closed and no other programs running. My Chrome, Graphics Gard, and Windows is all up to date. My hardware acceleration is turned off. My game doesn't work at all in Edge (Edge has same issue Chrome does when hardware acceleration is turned on). It loads fine, moving a doll seems to be fine, just takes years for the dolls to combine, fall, etc. I don't seem to have any problems with any other pogo games. Thanks for the help!

Hi @GraphicSquib, Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues? Restart your device and modem/router then try to load your game Clear your Cache/Cookies (<-- link) Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates Check your device meets the Requirements (<-- click here) to play POGO games If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team. Thanks!

I'm sorry but did you even read my post?

Hi @GraphicSquib We read and provide any relevant information for issues players post about on our forums! If you were able to go through all the steps I posted above, would it be possible to get some further information? Screenshot or clip of the issue DxDiag(PC) / System Info (Mac) Thanks!

@GraphicSquib Thanks for this information, I can share this with my team to further look into. To confirm do the dolls ever combine or fall slower than this?

Trizzle dolls drop slowly | EA Forums

11 Replies

EA_Illium
EA Staff (Retired)
4 years ago
Hi @GraphicSquib,



Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?



Restart your device and modem/router then try to load your game

Clear your Cache/Cookies (<-- link)

Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates

Check your device meets the Requirements (<-- click here) to play POGO games

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.



Thanks!
GraphicSquib
4 years ago
I'm sorry but did you even read my post?
EA_Illium
EA Staff (Retired)
4 years ago
Hi @GraphicSquib We read and provide any relevant information for issues players post about on our forums! If you were able to go through all the steps I posted above, would it be possible to get some further information?

Screenshot or clip of the issue

DxDiag(PC) / System Info (Mac)

Thanks!
GraphicSquib
4 years ago
Here is a capture and DxDiag
DxDiag.txt146 KB
EA_Illium
EA Staff (Retired)
4 years ago
@GraphicSquib Thanks for this information, I can share this with my team to further look into. To confirm do the dolls ever combine or fall slower than this?
GraphicSquib
4 years ago
@EA_Illium They do combine. Sometimes it's slower than that.
GraphicSquib
4 years ago
@EA_Illium Hello, Is there any update? We have a Trizzle Weekly Badge and it would be really nice to enjoy the game. 🙂 Thanks!
OkieDokie612
4 years ago
If your having problems like game is freezing up or dolls moving slowly or you can't stop the tutorial please read my 2 replies I made here about both of these subjects.
https://answers.ea.com/t5/Technical-Help/Trizzle-tutorial/m-p/10928140/highlight/true#M10794
GraphicSquib
4 years ago
@OkieDokie612 Thanks but that doesn't help. I had that done that months ago when I was having the tutorial problem. It was only recently that it started moving slow and it doesn't matter if its chrome or edge. Acceleration is turned off for both.
GraphicSquib
4 years ago
@EA_Illium Checking in... Any new info?