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RosyR1313988's avatar
2 years ago
Solved

Trizzle freezing on the first move

trizzle freezing on first move

  • Hi @RosyR1313988 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

52 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi arl169​,

    Thanks for your post! Since this thread is old and has been inactive for a while, we’re going to close it to keep things tidy and avoid bumping up inactive discussions.

    It sounds like you’re experiencing something similar. It'd be great if you could open a new thread. Things can change with updates or browsers, and it's much easier for us to help when we’re looking at the most current info

    In your new post, please include:

    • The browser you're using
    • Your device (laptop, phone, tablet, etc.)
    • Any error messages you see
    • And your Pogo screen name

     

    Thanks,

    EA_Lanna

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