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JULIANABRANDES's avatar
JULIANABRANDES
Rising Newcomer
20 hours ago

Bejeweled Stars

What is up with this game? I am still trying to earn the weekly badge for it but the game is so slow and keeps freezing. I have tried it from my desk top and laptop with the same results. There is no way to be able to earn the badge with it being this way.

3 Replies

  • JULIANABRANDES​ 

    Hello! Sorry to hear about Bejeweled Stars moving slow and freezing. 

    I double checked the game before replying to you and currently it is working as designed. This may suggest that what you are experiencing on both your desktop and laptop, points to either a browser configuration issue or a network/system resource problem.

    I replied to another player about loading/freezing issues here > Games are not loading | EA Forums - 13050949 with system checks you can try:

    • Browser cache/extension issues
    • Router/network troubleshooting
    • Graphics driver updates
    • System optimization steps
    • Creating a desktop shortcut (PWA) that can improve stability

     

    Additionally, if your devices are running updates or are in need of updates in the background, they can compete for system resources like memory and processing power, which can cause games to slow down or freeze. You might want to check if any updates are running and let them complete before trying to game again. 

    Please take a moment to view the other post and try those steps as well. 

  • Player_6uku3qg4's avatar
    Player_6uku3qg4
    Seasoned Newcomer
    17 hours ago

    sweet tooth  does not work on any device. It freeze after 1st mover 

  • abbycattx's avatar
    abbycattx
    Hero+
    16 hours ago

    Player_6uku3qg4​ 

    Hello! 🙂Yes, and very true. 

    Myself and Community Manager EA_Lanna have been watching this and collecting information for the Pogo Team in a couple of postings here:

    Community Manager EA_Lanna > Sweet Tooth Town constantly freezing | EA Forums - 12691469

    My Posting > Got the Sweet Tooth Town Freeze? Share What's Happening! | EA Forums - 12850322

    Recently Pogo Sconnie also posted a message about this in Pogo Forums here > Games Forums Home | Issues this week - 12/16

    He said "Sweet Tooth Town / Sweet Play freezing. Some players may experience freezing while playing these games. This is also being looked into by the team."

    So, they are investigating it and there is no word yet on badges that require us to use this game. 

    Thank you for reaching out and standby for more updates. Take Care 🐈‍⬛

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