This walk-through is to help with any of Pogo's wide array of HTML5 / HD games, particularly with the following issues:

• Is your game failing to load?
• Is your game lagging or moving slowly?
• Are there graphical issues in the game?

Check the System Recommendations

As with every piece of software, there are some minimum recommendations in order to run Pogo games. HTML5 games on Pogo, being a newer technology, has requirements that differ from the older Java and Flash programming. If you are having difficulty loading games or experience slow-down, please check your system's stats to Pogo's recommendations.

When checking your system, make sure to check your Operating System, Browser version, and RAM as they can all affect how a game loads or plays.

If you are not sure how to check your system RAM, please try the following:

Windows 10

1. Click on the Start icon (or tap the Windows key on your keyboard)
2. Type 'RAM'
3. Select View RAM Info
4. Check the value in Device specifications > Installed RAM

MacOS / MacOS X

1. Click the Apple menu
2. Select About This Mac
3. Check the value after Memory

Close and Reopen Your Browser

If you are having issues with HTML5 games freezing or not loading, close your browser and open it up again and only go to pogo.com.

Do not use any other tabs and then try loading the game that way. HTML 5 can take a larger amount of memory to run so please try to load only Pogo and make sure all other programs are closed. Restarting your computer may help with this.

Clear your Browser Cache

If old data is hanging around and causing issues, clearing your browser cache can help pull the new data for the game again. Note: it can take a bit longer to pull the data after clearing your cache, but once it does, it should be swift.

Try Another Browser as a Test

To make sure that it is not a browser issue by itself, using another browser can help pinpoint any trouble issues. Please give another one a try to see if things run better for you.

As a reminder, the supported browsers are:

• Windows: Google Chrome, Microsoft Edge, Mozilla Firefox
• MacOS: Apple Safari, Google Chrome, Mozilla Firefox
• Android: Google Chrome
• iOS: Apple Safari

Try Toggling Hardware Acceleration

We've seen some cases where players are experiencing odd graphical issues and it may be due to having hardware acceleration turned on or off. The behavior of this is entirely dependent on what type of computer you have, as some work better with hardware-based acceleration and some work better without. 

Toggling your browser's hardware acceleration has different steps depending on the browser.

For Chrome

1. Open the menu and select Options
2. Scroll down and click Advanced
3. Under System, uncheck (or check) "Use hardware acceleration when available"

For Edge Legacy

https://support.microsoft.com/en-us/kb/2528233

For Edge (Chromium)

1. Open the menu and select Settings
2. In the Search at the top left, type 'hardware'
3. Uncheck (or check) "Use hardware acceleration when available"

For Firefox

1. Open the menu and select Options
2. In the Search at the top of the Options screen, type "performance"
3. Under the heading Performance, uncheck "Use recommended performance settings"
4. There will be a new section that pops up, uncheck (or check) hardware acceleration