Forum Discussion

1Hapiness's avatar
1Hapiness
New Novice
4 years ago
Solved

Unable to choose freeze option on Canasta HD

I bought the Canasta badge that requires me to make 14 Canastas with the pot frozen, and I'm unable to freeze the deck.  That option doesn't work.  If you can't fix it, can you at least delete my sel...
  • EA_Illium's avatar
    4 years ago

    Hi @1Hapiness 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,883 PostsLatest Activity: 2 hours ago