I have played POGO games as a free player for almost 5 years and have never had much of an issue. Starting about 4 days ago, however, every game is unplayable. There is a new ad banner at the top of the game screen that is so big that roughly 2" of game screen cannot be seen at the bottom. I cannot even click play on most games much less use a booster or see a hand of cards. I use a Chromebook and full screen. PLEASE HELP AND FIX!
Hello! Sorry to hear about the ad banner obstructing your view, that certainly does not seem enjoyable!
To help with this issue, you can modify the size of your screen by pressing and holding the ctrl key located at the bottom left of your keyboard while using the mouse wheel to either enlarge or reduce the screen size.
Please give this a try and let us know how it goes!
Uh yeah, I know that, I tried that first. Thanks, but that is not the issue, it is literally inside the game screen.
If you’re able to take a screenshot, that could really help the support team pinpoint the issue faster.
Just to clarify, free members don’t have access to full-screen mode, and you're absolutely right—ads are embedded directly into the game layout. If something changed recently, it might be affecting how the game displays on your screen, especially on smaller devices like a Chromebook.
This exact issue started with me a few weeks ago. I reported it to someone on EA chat and also filled out a report. In order to play on my phone now, I have to zoom out so much I can barely see what I'm doing.
I just had eye surgery last month so this isn't easy to do. Pogo is no longer enjoyable to me. I check back frequently to see if anything has changed; it has not. I included a screenshot of how things look when the game I play loads.
Well, I think I might be done playing. When I used ctrl scroll, it just made the game screen smaller, then another ad banner popped up vertically on the screen. The game screen is so small I cannot see. The only game that seems unaffected is solitaire home story. I hope this issue can be resolved.
Thank you for providing the screenshot. The team is now aware of this issue and will be actively investigating it.
The oversized ad banner affecting gameplay is certainly not the experience anyone should have. I want to assure you that your report is valuable and has been passed along. I am unable to give you a definitive timeline, however your patience and understanding is truly appreciated while the team works toward a solution.
Take Care now and always 🐈⬛
Thanks abbycattx. Much appreciated. It's not so much that the ad is so oversized. It's just that by them placing a new ad at the top of the game, it's forced the rest of the graphics downward, making it impossible to play the game at normal size. I only started playing recently due to some health related downtime. Hopefully it can get resolved sometime soon.
Just one example. The only game so far I have played that is unaffected is solitaire home story. Good thing I like that game.
I just checked Pogo to see if anything has changed; it did, but not for the better. The first thing I noticed was that the home page was different, everything was smaller. When the game loaded, that ad on top is actually now much wider and the game screen is pre-shrunk, meaning it now looks like it does when I zoom out enough to have the entire game on my screen to be able to play it. I did check and my setting was at 100%. I only play one game mainly, occasionally one other. Not worth it to me to join for that. Just not understanding why Pogo would make it impossible for some of us to continue using the site.
I've included a new screenshot of how things look today.
It appears in the middle of a game (Scrabble and Solitaire Home Story) and freezes. Doesn't return to game. I have to go to home. Cannot get through either game now. They are the only ones I play. It seems to happen about 1 minute into the game.
