Updating account info
I need to change my email address. Went to account settings but can't edit because they send a code to my old email address to which I no longer have access to. How do I change my email address?
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi CollectsGlassJq,
You will need our support teams help if you can't access the email anymore to retrieve the login verification. Please use these steps to open a support ticket and one of our EA Help advisors will do their best to help you with this:
- Open the EA Help website
- Click “Help by Topic” followed by 'EA Account': You'll find this at the top left-hand side of the EA Help homepage.
- Then choose 'How to update your EA Account': This will open a guide that will share some tips.
- Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
- Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
- Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
- Submit Your Ticket: After filling out the form, hit “Submit Ticket.”
- Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help.
- EA_Lanna