$$$ spent. Game completely broken. EA ignores every support ticket.

I’m not exactly an online game person, and I’m definitely not someone who spends real money on a game. BUT I started playing SimCity BuildIt and found it relaxing and kinda fun. As a disabled person, this game is one of the few things that helps me cope with less pleasant things lol. 

But for over a week the app has been completely unusable. I was getting Error 17 on almost every action I tried to make. It would freeze for 30-45 minutes. I couldn’t leave the city. And now I can’t play the game at all. Some of the items I paid for never even showed up before the game broke completely.

I have sent multiple support tickets to EA.

Zero replies.

Apple denied my refund requests, including the appeal.

Goldman Sachs told me to go back to EA.

So here we are: I spent an obscene amount of real money with nothing to show for it now, the product is broken, and the company that took my money refuses to respond.

This is unacceptable.

@EAHelp @SimCityBuildIt — escalate this now. A paying customer should not be left with a dead game and total silence.