60002.1006.999 - My City is Gone!

I can't even find my club using search when I know it still exists, what does that mean?

I can’t find mine either. 

Mine is missing too and they can’t invite me back.

Got an update overnight from EA on my ticket. Basically they’re still working on it and it’s affected several mayors. Really frustrating after pouring so much time and effort (and some money) in getting my city to where it was. :-(

Same update from them so take it with a pinch of salt

Me too, said they're working to find the reason this happened. They're still working on it and will get back to me with updates. 

I believe you were at least a PART of a cheating team. EA is finally in it. Yay! EA!

This is my response to many of you that are wondering why you may have been sent to a strange place, without your team:  

Someone in your club may have been cheating. I believe EA is working to eliminate cheats. As a team leader for over 10 years, I have seen a HUGE increase in cheaters. 3 out of the last 4 Wars my team has played at least one person in the club was cheating my team is now reporting cheaters. It is not fair to those if us who play fair. 

According to your description, I would say that is a strong possibility.  I BELIEVE I read the first offense for cheating is losing inventory of all items, and a forced inability to not participate for a month. The second offense is permanent. 

If it's a glitch, you will get it back. Write to them once a day (no more)  Give it time. 

@debfer Why do you keep trying to hijack this thread?  Please stop. I created this thread to help other mayors who are in similar circumstances understand what is going on with EA and this very specific server issue. Continuing to post your anti-cheating rants doesn’t help anyone.  Again, please stop. Your point was made several posts ago (and agreed upon). 

This is not where I was trying to out it. Sorry. Don't know how it got back here. I tries to delete it. It won't let me. Delete it if you can. 

An update for those that are following along:

I asked a series of questions to EA, namely:

Do they have a record of all my purchases?
Can they restore them?

When will this issue likely be resolved?

I was asked to submit a second ticket referencing the first. Sounds like multiple issues going on. 

I asked about purchase’s also and was assured they can see everything I have bought.

however there is no timeframe on when we can except a solution to the error’s.

Cautious optimism— my current CoM progress and rewards have been restored!  Still can’t find my club and all the other issues (see below) are not resolved, but this is a positive step. 

Cash and keys are back — although is seems arbitrary amounts. More of some and less of others (especially gold keys)

My city still thinks it’s at war. 

I can access my city but cash simoleians gold keys platinum keys are not correct.mayors level is 1 no war cards vu missing airport and dock fully built but pop up saying to start building it

my 4 regions are also gone but friends can still see old version of my game with regions open before error.

8 days and still not sorted.

wondering if it ever will be.

Day 9 update.  After a flurry of improvements and some items being restored the past 2 days have had no progress.  Outstanding issues:

1) I cannot see my team nor join it

2) War items are not restored

3) War cards are not restored

4) Omega inventory was not restored

5) Main inventory was not restored

6) A handful of the most recent purchases (i.e. Mayor's Pass, Vu Pass) were restored.  The vast majority -- dating back to CoM season 15, have not been restored.

7) My city still has a green repair hat that cannot be repaired (connection error every time I try)

8) I can see the cities of my Facebook friends (i.e. like Daniel), however, I cannot purchase items from their depot, even though I know items have been posted.

9) My depot has been reset from fully maximized to only the default 6 slots.

10) Since I've missed the past two CoM rounds due to this outage, I've been demoted from the Mega league down to the city League.

11) My Contest of Mayors rank has been reset to level 1 (I've since increased it to level 3 just doing some tasks)

12) I had a large stash (over 250) golden tickets, that's been reduced to 67

13) I was given a large amount of platinum keys (over 600) but a much smaller amount of golden keys (about 200), despite having close to 500 gold keys before this crash.

I'm sure there are more issues that I'm forgetting... trying to keep a running list.  Hope others affected by this are getting better assistance in recovery than I am.

Cheers

No change on my city still a mess I’ve not played as don’t see the point.

I doubt everything will return so I’m looking at retiring from the game.

Nothing to update on my end. I last heard from support Thursday so I'll contact them again either tomorrow or Thursday asking for an update. I've quit playing until this gets fixed, I hope it will be. Very disappointed as I've played since the beginning and I miss my club friends.

Latest from support my city will not be returned to where it was before there error 😡😡😡😡😡

Wow! I'm so sorry to hear that Buster. Maybe try submitting a new support ticket or ask to be elevated to a higher level of support? It's not right for them to do nothing, both sides lose.

After 11 days of tickets and emails and support requests, they’ve informed me of the same thing. Despite previously acknowledging this was a technical issue on their part, EA’s “expert” has wrongly determined I was somehow cheating.

This is apparently rampant — EA is just killing off innocent cities saying they’re cheating. 

Here’s one of many threads:

https://answers.ea.com/t5/SimCity-BuildIt-General/EA-you-haven-t-fixed-your-bugged-cheat-detecting-algorithm-for/td-p/11349257/page/2

I’m continuing to send in ticket requests. I have too much time and real money (over $5100 in passes and offers purchased since June 2021) in this game.  I have never cheated nor broke any rules. 

@EA — this is so shameful and wrong. All I want is my city back and to go on playing the game I’ve come to love. If that’s not possible, I’m asking for my money back. ☹️

—————-

Prabhat Ranjan (SimCity BuildIt)

Jul 7, 2022, 11:25 GMT+3

That’s the same guy on my case 😡😡😡😡😡😡😡😡😡😡

I’m continuing to submit tickets until this can hopefully be resolved. Seems this support person is taking the easy way out and not actually helping.