Forum Discussion

Drof56's avatar
Drof56
9 years ago
Solved

After 10.3.3 update, game loads to black screen on 12.9" 2nd gen iPad Pro. Help!

After I updated to iOS 10.3.3 yesterday, the game only boots to a black screen on my 2nd gen iPad Pro 12.9. I have force quit the app, hard reset the iPad, and even deleted the game and reinstalled, ...
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi everyone,

    A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?

    Thank you,

    -Mai

Anonymous's avatar
Anonymous
9 years ago

I recently upadated the game on both my iPad Pro 12.9 and my iPhone 7 Plus.  The game is still working on my iPhone properly but on my iPad the screen turns black after the game loads. I know the game is running because I hear everything but all I see is a black screen.  Both my iPad and iPhone are running the iOS 11 beta so I don’t see how that could be an issue unless the iPad build is different.  

  • Anonymous's avatar
    Anonymous
    9 years ago

    Same here. I tweeted them - heard nothing. 

    • Anonymous's avatar
      Anonymous
      9 years ago

      ☹️ Hope that they get it sorted out soon as I am missing out on my mayor challenges and other stuff I want to get on with. 

      • Cheggers50's avatar
        Cheggers50
        9 years ago

        Me too - have same problem. Emailed Tech support - but nothing yet.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Ok well at least it is somewhat relieving to know that others are having this same issue. I thought it was just me and was about to throw my ipad through a damn window.

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