Forum Discussion

Drof56's avatar
Drof56
9 years ago
Solved

After 10.3.3 update, game loads to black screen on 12.9" 2nd gen iPad Pro. Help!

After I updated to iOS 10.3.3 yesterday, the game only boots to a black screen on my 2nd gen iPad Pro 12.9. I have force quit the app, hard reset the iPad, and even deleted the game and reinstalled, ...
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi everyone,

    A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?

    Thank you,

    -Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi everyone,

Sorry for the late reply, and thanks everyone for all the information you have shared about this issue. Knowing exactly in which device is happening is helpful. I'm going to send it to the Studio so they can investigate.

I have also merged different threads about the same issue into this one, so we can discuss it in the same place.

I'll come back to you as soon as I have any news for you.

Thanks again,

Mai

Drof56's avatar
Drof56
9 years ago

This is a start. Thank you. 

About SimCity BuildIt

Issue with the game? Join our SimCity BuildIt community forum to discuss troubleshooting.8,871 PostsLatest Activity: 3 hours ago