Forum Discussion

8 years ago

Solved

After 10.3.3 update, game loads to black screen on 12.9" 2nd gen iPad Pro. Help!

After I updated to iOS 10.3.3 yesterday, the game only boots to a black screen on my 2nd gen iPad Pro 12.9. I have force quit the app, hard reset the iPad, and even deleted the game and reinstalled, ...

EA_Mai
8 years ago
Hi everyone,

A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?

Thank you,

-Mai

Anonymous

8 years ago

Approved

One thing that I am also worried about since I cannot play the game but how long will it be before my city and account are deleted because of inactivity? Can all those who are suffering this issue have their cities flagged as not inactive but awaiting a fix so that we don't loose anything, it's bad enough not being able to compete in the mayor challenges and missing out on the limited city items without then finding out that your city has been deleted because of not looking at it for x number of weeks.

Anonymous

8 years ago

Approved

If this is in fact a game issue.. then wouldn't Everyone else that has a the new 12.9 iPad Pro 2nd Generation be effected as well??
Seriously now, I have zero issues with new iPad and 10.3.3 update.
If one of the powers that be could plz explain to me why I am the lucky one here. Not that I am pissin and moanin about it. I just don't understand why some are effected while the others are not. Doesn't make a bit of sense to me.

Anonymous
8 years ago
Approved
I agree with you blitz, it's strange that I am affected and even after doing a full factory reset and re-applying 10.3.3 I still cannot play the game out of interest I have the iPad spec'ed with 512gb ram and my version of 10.3.3 is 14g60 (UK release) with the iPads model number being MPKY2B/A, I would be interested to know the specs of your model to see what differences there may be - this may also help EA support.
Cheers
Anonymous
8 years ago
Approved
Morris, mine is 256 gigs with the same version of 14G60(U.S.version)
Model number is ML412LL/A
I could swear that the 256gb was the max with this particular tablet.
Cheggers50
8 years ago
I have same iOS (UK) - and my ipad is 512GB too - wonder if it could be something to do with that?
Anonymous
8 years ago
Approved
Mine is the new iPad Pro 120gb US version and this happened when I gave in and updated to 10.3.3(14G60), I don't think the model number makes a difference. There always seems to be an issue with different apps whenever there's an iOS update, that's why I usually wait until there's no option but to update.
Drof56
8 years ago
I have the 512gb with cellular. Model MPLL2LL/A. I still have the issue. Had it on 10.3.3 when I first posted the issue, and now I have it on ios11 beta public beta 4.
Anonymous
8 years ago
Approved
Hi Blitz - yes the iPad came in 64gb, 256gb and 512gb - I think that the model number just refers to the different specs as I see that drof56 has the same spec as me but his is also cellular and so has a different number again.
it is a worry that it is not working with IOS11 beta 4 - even though it is still in beta I would hope that the Devi would have been on top of it by now as IOS11 comes out next month.