Hi everyone,
A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?
Thank you,
-Mai
EA StaffI have no updates yet, the team is still working on it, but just to clarify: as I said in my post, we are not considering this as solved. I marked my post as solution so when someone gets to this thread looking for the issue, they can easily see the last provided information without having to read the whole thread.
It's something we usually do here on Answers HQ with long threads related to an issue like this, welcome to the community!
-Mai
Mai,
its now Friday 8/11/17. No word from EA and no updates have been pushed. Would you provide a status on this situation please, if at all possible?
Hello all,
Try the following as this has worked great for me to resolve the problem you are all experiencing:
1) Hold down your finger on the app icon
2) Once it "shakes" hit delete
3) Never look back and avoid EA products like the plague
This has to be the worst product support I've ever experienced from a company. The lack of support, responses and a solution after this long from EA support is seriously ridiculous and shameful. I would never ever invest my hard earned dollars in one of your games on ANY platform ever again. I cant even begin to imagine how mad and frustrated customers who invested money in micro transactions in this game would be. Shame on you EA for failing your customers.
Some suggestions for EA:
-Products should be thoroughly tested in advance for all upcoming apple updates.
-Major issues should be reported and communicated rather than leaving your clients in the dark
-Timelines for fixes or patches should be officially announced
Sadly, I think you may have hit the solution - I have invested a lot of time, and a fair bit of cash in this game to date- really not good enough EA!.
So 2 weeks and still no fix, no news, no updates, no nothing..... typical lightening reactions from EA. I literally cringe every time there's a software update. Worst company I have ever had the misfortune of dealing with.
Community ManagerCommunity Manager
