Hi everyone,
A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?
Thank you,
-Mai
Contacted Apple and spent the best part of an hour with them.... they confirmed it's definitely an EA problem... Sigh.
http://www.pocketgamer.biz/interview/65298/the-evolution-of-simcity-buildit/
Anybody know if this Inka character still works at EA?
"In this entry, we speak to Inka Vikman, Senior Producer and Live Service Lead for SimCity BuildIt at EA's Helsinki studio, about the 2014 city builder"
How important do you consider customer support and updates to be? What has been your approach to this?
"Very important. When we built the team in Helsinki, we wanted to have a customer experience specialist here at the very office"
"Our community leads sit with me in our daily meetings every morning as I want to hear about the player feedback and make sure we can address any possible issues fast"
"What counts the most is the ability to respond and fix bugs and technical issues with the help of the players with fast pace.
If there is a new issue with an update, for example, we might be able to fix it behind the scenes within minutes"....
...... within minutes???!!??.... so far over 37,440 minutes and counting
Community ManagerCommunity Manager
