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Drof56's avatar
Drof56
8 years ago
Solved

After 10.3.3 update, game loads to black screen on 12.9" 2nd gen iPad Pro. Help!

After I updated to iOS 10.3.3 yesterday, the game only boots to a black screen on my 2nd gen iPad Pro 12.9. I have force quit the app, hard reset the iPad, and even deleted the game and reinstalled, ...
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi everyone,

    A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?

    Thank you,

    -Mai

Anonymous's avatar
Anonymous
8 years ago
Approved
Again, if this is an EA problem, shouldn't all users be experiencing issues with the 12.9 iPad Pro and 10.3.3??
Because as I have stated before.. I am 100% NOT experiencing Any issues whatsoever. So how could that be possible that it is an EA issue and it not effect me
Cheggers50's avatar
Cheggers50
8 years ago

It is strange you are not affected - but I am convinced this is an EA problem - I have no problems at all with any other app - I even toook the drastic step of deleting and reinstalling the app (losing my city as I had an earlier one saved to FB and couldn't overwrite) - but still just opens with black screen. As far as I have seen this affects only the new ipad 12.9 - not the 10.5 version. Happy that you are not having problems, but clearly there  a number of players who are having this issue - EA have said they are working on fix, so, presumably, they are accepting it is an EA issue. It would just be nice if they at least gave us some kind of acknowledgment that they are still on the case!

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