Beta feedback - Mass Transit System

Here is the latest reply to my continued complaints regarding the inability to obtain new design plans for the Design Challenge, and the frustration of having to wait 30 minutes when you request new plans in the main game, and find the new plans contain those same items.

'Thank you for writing back to us.
Being a feature currently in the work-in-progress state, we want to thoroughly test it before rolling it out to all other Mayors.

As this is a testing phase, we are gathering players' feedback so it can be shared with our concerned team, and we thank you for taking out the time to let us know your thoughts and concerns. I'll be noting and forwarding the same.

If there is anything else you require assistance with, please contact us again and we would be glad to help you further.'

So they ARE sharing players' feedback and forwarding it to their CONCERNED TEAM!

Thank the gods for that! Here was I, thinking that EA had abandoned us with this pig's ear of an update, leaving us to like it or lump it. It is SUCH a relief to know that their CONCERNED TEAM are working 24/7 to resolve all issues with the Mass Transit system, so we can continue in SIM Paradise, with no further worries to blight our Sim existence.

You must hand it to them - Customer Services really do know how to reassure and calm our collective fears regarding being unable to obtain replacement upgrade plans.

Here was I thinking that it would have been better just to think this whole issue through and realising that releasing the Mass Transit update as it stands would be akin to alienating the whole customer base. Mind you, as we obviously are valueless to them, this thought probably never even entered their thinking, much less gave any cause for concern.