Forum Discussion

4ba89e5a37802469's avatar
4ba89e5a37802469
Rising Novice
1 month ago

Buildings have changed into white boxes

I just done the update of the game and most of my buildings have changed into white boxes..... does any-one else have the same problem ??? And how long will it take the game developers to solve thi...
technical issues
EA_Claus's avatar
EA_Claus
Icon for Community Manager rankCommunity Manager
1 month ago

Hey everyone, 

Please try the troubleshooting steps in these guides for Android and iOS devices, including reinstalling the game. 

Before you reinstall the game, make sure your progress is saved online following this guide, to avoid losing access to your city.

Let me know if these odd white boxes persist for you afterward, when they first appeared for you, and what kind of mobile device you're using to play the game. 

This information might help me bring this situation to our team's attention. 

  • yfu6y99wpqfk's avatar
    yfu6y99wpqfk
    Rising Newcomer
    1 month ago

    Yes , I had deleted the game and reinstalled again having saved my progress  but still the buildings appear as white boxes in main city especially all the omega buildings , I play on iPad 9th generation.kindly fix it as early as possible. 

  • andreaseelye105's avatar
    andreaseelye105
    Seasoned Rookie
    1 month ago

    iPad 8th gen, white boxes appeared after update. my capitol city is massive with lots of omega & services. Rearranging isn’t really an option. Posting merely for research purposes. My city has survived the pink pixel dots (would happen after selecting parks, services, transportation, etc.) & many other glitches (lately just crashing after ~15mins of game play. ) I’m fully aware my device is becoming more incompatible as updates continue. Ok hope this helps!  

  • citykittysf's avatar
    citykittysf
    Rising Hotshot
    1 month ago

    I uninstalled and reinstalled and the white boxes still reappeared.  This is another major faux pas on EA’s side, almost as bad as the one a few months ago that took me 9 million simoleons and a lot of time to fix.  Won’t go into the purple pixels issue.

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